Unparalleled Support: Live Help from ReadySetAuction Experts

Posted by Amanda Foran on October 26, 2018
Support for Event

Running an auction event can be a lot of work, and using ReadySetAuction’s expert support can help take the hassle and guesswork out of planning your perfect benefit. Now, our team is excited to be able to provide you with that same peace of mind DURING your event, with two lifelines – event phone support and RSA Pro.

Night-of-Event Phone Support

Night-of-Event Phone Support is a recent addition to ReadySetAuction, and it can be a lifesaver if you or your staff need help during your auction event. While our helpful knowledgebase and information-packed webinars are great for training staff, sometimes it’s nice to know that help is just a phone call away.

The event phone support option can be booked right through ReadySetAuction, and the purchase must be completed three weeks in advance of your event. Just navigate to the Admin Tab, then select Purchase Services. Night-of-Event phone support comes with six hours of expert assistance at your fingertips, so you can be sure you and your staff have an instant resource if you need help.

Rest Easy at Your Auction Event with RSA Pro

Running a fundraising event can be stressful, and it can take weeks or months of work to prepare and execute the perfect, successful benefit you are picturing in your head. That night, wouldn’t it be great to relax and enjoy the festivities? RSA Pro allows you to greet guests and mingle with donors without worrying about whether your staff is using your auction software right.

What is RSA Pro? ReadySetAuction is thrilled to provide a consultation service that provides your team with access to a ReadySetAuction expert during the time you need it the most – your auction event!

Your RSA Pro works with you before your event with a two-hour consultation and training that includes:

  • A discovery call to discuss your unique event and ReadySetAuction package.
  • A live pre-check of your ReadySetAuction system before your event begins.
  • An on-site review of ReadySetAuction best practices with you and your staff.
  • A run-through of check-in and check-out processes to make sure your guests have the best experience from start to finish.

Why RSA Pro? The night of your event, you should be having a great time – engaging your guests, answering questions and keeping the evening festivities flowing. Your RSA Pro consultant will handle the rest, taking over tasks like setting up the check-in process before your event while you spend a little time on YOU.

Your consultant will also help your staff with any questions they have throughout the event, encourage guests to make mobile bids and showing them how if they need a quick lesson, and prepare for checkout by recording sales in ReadySetAuction for silent and live auction items.

Our ReadySetAuction team is focused on your success. If you are interested in learning more about additional, expert support for your event, contact your ReadySetAuction account manager for the help you need to make your auction the most unforgettable benefit of the season.

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