Policies

Support Policy

Unlimited Email and Web Technical Support Included in All Plans

By way of our web-based technical support system and email, we provide unlimited technical support free of charge to all registered users of your event site (your committee members).

We do not provide phone support, except to our enterprise clients. Our web-based support portal allows us to prioritize and track all requests/responses, route requests to the most knowledgeable person, and minimize our costs – which we pass along directly to our customers in the form of lower prices.

Our support team is available Monday through Friday, 9:00AM to 8:00PM Eastern Time, excluding holidays. They strive to answer support questions promptly, thoroughly and courteously, usually within an hour or two. We promise 24-hour turn-around on business days. Please be kind to our support team.

Enterprise Support

For enterprise clients (those who have purchased our Enterprise plan), we provide a dedicated support representative available to registered users via email, web and phone during regular business hours (Monday through Friday, 9:00AM to 8:00PM Eastern Time, excluding holidays).

Browser Support

ReadySetAuction recommends the excellent and free Chrome web browser.

We strive for maximum compatibility with a broad array of popular web browsers. However, we cannot guarantee that the ReadySetAuction service is fully compatible with every possible combination of computer hardware, operating system and web browser.

In order to qualify for technical support, you must be using a web browser that we officially support:

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