{"id":232,"date":"2018-10-29T20:28:06","date_gmt":"2018-10-29T20:28:06","guid":{"rendered":"https:\/\/www.readysetauction.com\/rsablog\/?p=232"},"modified":"2018-10-30T14:46:03","modified_gmt":"2018-10-30T14:46:03","slug":"readysetauction-help-support","status":"publish","type":"post","link":"https:\/\/www.readysetauction.com\/rsablog\/2018\/10\/29\/readysetauction-help-support\/","title":{"rendered":"Navigating ReadySetAuction: Charting a Course for a Successful Event"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">From start to finish, ReadySetAuction is the tool you need to help you execute a flawless, unforgettable event. Whether you\u2019re a first-time user or you need a little refresher on the new features and improvements we continue to add with each release, we have the ReadySetAuction help tools you need to make your benefit auction a stress-less success.<\/span><\/p>\r\n<h2>ReadySetAuction\u2019s Built-in Help<\/h2>\r\n<p><span style=\"font-weight: 400;\">Almost every screen in ReadySetAuction contains helpful content at the top to explain what information is displayed or entered there and how. \u00a0Often, there are links to even more articles that contain detailed how-tos and best practice advice.<br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/uploads.readysetauction.com\/wp-content\/images\/sites\/2\/2018\/10\/RSA-Help-Icons.png\" alt=\"ReadySetAuction Help\" width=\"866\" height=\"239\" class=\" wp-image-234 alignnone\" \/><br \/><br \/><\/span><b><br \/>See these icons? <\/b> <span style=\"font-weight: 400;\">You can find them throughout ReadySetAuction, on just about every page. \u00a0If you have a question about a field or what something means, just click the help icon to learn more.<br \/><br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/uploads.readysetauction.com\/wp-content\/images\/sites\/2\/2018\/10\/RSA-Little-Question-Mark.png\" alt=\"ReadySetAuction Help Icon\" width=\"666\" height=\"279\" class=\" wp-image-235 alignnone\" \/><\/span><\/p><p><span style=\"font-weight: 400;\"><br \/><\/span>\r\n<\/p><h2>Using the Knowledgebase<\/h2><p>\r\n<\/p><p><span style=\"font-weight: 400;\">Did you know the ReadySetAuction Help Desk has nearly 200 articles containing tips, tricks and how-tos that are designed to make sure you understand how to use it? You can find all of this content by logging in to your ReadySetAuction system and clicking Help at the top right corner.<\/span><\/p><p>\r\n<\/p><p><span style=\"font-weight: 400;\">You\u2019ll be directed to the Knowledgebase, where you can browse and find what you need:<br \/><br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/uploads.readysetauction.com\/wp-content\/images\/sites\/2\/2018\/10\/RSA-KB-Overview.png\" alt=\"RSA Help Desk\" width=\"780\" height=\"379\" class=\"alignnone size-full wp-image-236\" \/><br \/><\/span><\/p><p>\r\n<\/p><p><span style=\"font-weight: 400;\">The intuitive search bar will locate as you type, and highlight the articles that contain your search term: <br \/><\/span><b><br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/uploads.readysetauction.com\/wp-content\/images\/sites\/2\/2018\/10\/RSA-KB-Search.png\" alt=\"RSA Help Desk Search\" width=\"397\" height=\"250\" class=\"alignnone size-full wp-image-237\" \/><br \/><br \/>\r\n<\/b><\/p><h2>Guides and Checklists to Keep Your Event on Course<\/h2><p><b>\r\n<\/b><\/p><p><span style=\"font-weight: 400;\">The ReadySetAuction team doesn\u2019t just want you to learn HOW to use ReadySetAuction to plan, organize and execute your event. \u00a0We want you to know the WHEN and WHY, so you\u2019re auction is flawless. Download and follow these guides to avoid last minute headaches:<\/span><span style=\"font-weight: 400;\"><\/span><\/p><p><b>\r\n    <\/b><\/p><ul>\r\n        <li style=\"font-weight: 400;\"><a href=\"https:\/\/www.softerware.com\/community\/donorperfect\/Countdown%20to%20Auction%20Checklist.pdf\"><span style=\"font-weight: 400;\">Countdown to Auction To-Do List<\/span><\/a><\/li>\r\n        <li style=\"font-weight: 400;\"><a href=\"https:\/\/www.softerware.com\/community\/donorperfect\/RSACheckInGuide.pdf\"><span style=\"font-weight: 400;\">Check-In Guide<\/span><\/a><\/li>\r\n        <li style=\"font-weight: 400;\"><a href=\"https:\/\/www.softerware.com\/community\/donorperfect\/RSA%20User%20Guide%20v3-5.pdf\"><span style=\"font-weight: 400;\">ReadySetAuction Control Center Guide<\/span><\/a><\/li>\r\n    <\/ul><p><b>\r\n<\/b><\/p><p><span style=\"font-weight: 400;\"><br \/><\/span>\r\n<\/p><h2>On-Demand Webinars at YOUR Convenience<\/h2><p>\r\n<\/p><p><span style=\"font-weight: 400;\">It can be intimidating when you are learning to use a new software product, even one as intuitive and easy-to-use as ReadySetAuction. Maybe a helpful, FREE, on-demand webinar would help you learn it faster. We recommend that auction administrators and event staff alike take these sessions, but if you find yourself saying <\/span><i><span style=\"font-weight: 400;\">\u201cHow do I\u2026?\u201d<\/span><\/i><span style=\"font-weight: 400;\"> at the beginning of every sentence, these webinars are the perfect fit:<\/span><\/p><p>\r\n    <\/p><ul>\r\n        <li><a href=\"https:\/\/register.gotowebinar.com\/register\/7478947753271434243\"><span style=\"font-weight: 400;\">Getting Started with RSA<\/span><\/a><\/li>\r\n        <li><a href=\"https:\/\/register.gotowebinar.com\/register\/4703649562880973827\"><span style=\"font-weight: 400;\">At the Event &amp; Wrap-up<\/span><\/a><b><\/b><b><\/b><\/li>\r\n    <\/ul><p>\r\n<\/p><h2>Mayday! Getting ReadySetAuction Help When You\u2019re Stuck<\/h2><p>\r\n<\/p><p><span style=\"font-weight: 400;\">Sometimes, you just can\u2019t figure things out, and that\u2019s okay. You can contact ReadySetAuction support for answers to questions, how-to advice and best practices that will make your role as an auction administrator much easier.<\/span><\/p><p>\r\n<\/p><p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/uploads.readysetauction.com\/wp-content\/images\/sites\/2\/2018\/10\/RSAContactSupport.png\" alt=\"\" width=\"398\" height=\"113\" class=\"size-full wp-image-238 alignleft\" \/>Whenever you need a little extra help, you can contact our experts by clicking Help at the top right of the ReadySetAuction screen. On the right side of the Help Desk, click <strong>Contact Support<\/strong>.<\/span><\/p><p>\r\n<\/p><p><span style=\"font-weight: 400;\"><br \/><br \/><br \/><br \/>Then, <strong>enter your question<\/strong>. \u00a0Try to be specific, because our Help Desk will try to search for articles that may be related to your question.\u00a0 If you still can&#8217;t find what you need, just click Skip and send message to submit a request for help.\u00a0 A ReadySetAuction Help Desk expert will answer your question within 24 hours Monday through Friday.<br \/><br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/uploads.readysetauction.com\/wp-content\/images\/sites\/2\/2018\/10\/RSA-Send-Help-Message.png\" alt=\"\" width=\"400\" height=\"300\" class=\"alignnone  wp-image-240\" \/> <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/uploads.readysetauction.com\/wp-content\/images\/sites\/2\/2018\/10\/RSA-suggested-related-help.png\" alt=\"RSA Contact Support\" width=\"320\" height=\"300\" class=\"alignnone  wp-image-239\" \/><br \/><\/span><\/p><p>&nbsp;<\/p><p>\r\n<\/p><p>The ReadySetAuction team wants you to succeed in planning an extraordinary fundraising event, and we provide you with the help and advice you need to make it happen. Get started right by using these five lifelines to help you pull off the event of the season without a hitch.<br \/><br \/><\/p>","protected":false},"excerpt":{"rendered":"<p>From start to finish, ReadySetAuction is the tool you need to help you execute a flawless, unforgettable event. Whether you\u2019re a first-time user or you need a little refresher on the new features and improvements we continue to add with each release, we have the ReadySetAuction help tools you need to make your benefit auction [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","fifu_image_url":"","fifu_image_alt":"","footnotes":"","_wp_rev_ctl_limit":""},"categories":[6,8],"tags":[],"class_list":["post-232","post","type-post","status-publish","format-standard","hentry","category-auction-tips-strategies","category-featured-articles"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.4 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Chart a Course for a Successful Event Using ReadySetAuction Help Tools<\/title>\n<meta name=\"description\" content=\"ReadySetAuction is the auction software you need to help you execute an unforgettable event. 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